Yeah, it’s on purpose. Not even pulling out the tinfoil to make a hat for this one. Companies know that, for a large portion of people, if they make it difficult to cancel/quit/unsubscribe…well…a lot of us are downright lazy, and will just keep paying.
I do this with stonework. My wife’s started doing it now too. When we first got together, we’d be on vacation and she’d point out what she thought was great stone work. Without being a dick about it I would automatically point out things that are super obvious to me, 15 years in the trade next summer. “That’s a structurally severe crack, that’s an obviously amateur patch, why the fuck that person was let anywhere near a restoration job is beyond me, that’s got another 5 years max until it could potentially fall and kill someone…” Etc etc etc.
Now our vacations tend to be us going from restaurant to attractions or whatever, and stopping along the way to criticise shoddy stone work.